Refund policy

You can request a refund within 14 days of purchase if you have watched less than 30% of the course. Beyond that share, refunds are discretionary and each request is reviewed individually.

If you earned an accredited certificate from the course, a refund is normally declined because the certificate is publicly verifiable.

Diplomas follow the same 14-day window, with watch percentage calculated across all included courses. Refunding a diploma removes access to every course in it.

You can cancel renewal at any time from the subscription page, and access continues to the end of the paid period. Partially used periods are not refunded unless the fault is a technical error on our side.

Digital books are not refundable once the file is opened because delivery is immediate. If you have a problem with the file or format, contact support for a replacement.

Open a ticket from your account with the order number and your reason. We reply within two business days. If approved, the amount returns to the original payment method or to your wallet, as you choose.

Amounts paid from the wallet return to the wallet, and used points are returned to your points balance minus what was consumed.

If content stops working, a significant part disappears, or you subscribed twice by mistake, contact us and we will handle it even outside the stated window.